Last Updated: January 2026
At Joypara, customer satisfaction is important to us. This Refund Policy explains when and how refunds are processed.
Eligibility for Refund
A refund may be issued if:
The product is damaged, defective, or incorrect
The product was not delivered
The order was canceled successfully according to our Cancellation Policy
Refund Process
Refund requests must be submitted within the allowed return period
Once approved, refunds will be processed to the original payment method
Cash on Delivery (COD) refunds may be processed via bank transfer or wallet (if applicable)
Refund Timeline
Refund approval: 3–7 business days
Refund processing: 7–14 business days (depending on payment provider)
Non-Refundable Items
Products marked as non-returnable
Perishable or hygiene-sensitive items
Items damaged due to customer misuse
Joypara reserves the right to refuse a refund if policy conditions are not met.
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